Privacy Policy
This policy explains how nstinx LLC ("nstinx", "we", "us") collects, uses and shares information when you use the nstinx mobile apps and this website (together, the "Service"). If you have questions, email support@nstinx.com.
Information you give us
- Account details. Your email address, a username, and a password or the account you use to sign in with Apple or Google.
- Baby profiles. Details you add about your child, such as a name or nickname, birth date, gender and an optional photo.
- Logs and records. The entries you create, such as feeds, sleep, diapers, pumping, baths, tummy time, growth measurements, milestones and notes about doctor visits.
- Community content. Posts, comments, replies, reactions, direct messages, groups you create or join, and the people you follow or block.
- Support and feedback. What you send us when you contact support or submit feedback, including any screenshot you choose to attach.
Information collected automatically
- Usage and diagnostics. How the app is used (for example, which screens are opened), crash reports and performance data, along with device type, operating system and app version.
- Notifications. A device token so we can send the push notifications you turn on.
- Purchases. Whether you have an active subscription and its status. Payments are processed by Apple or Google. We never receive your card details.
How we use information
- To run the Service: store your logs, show your baby's history and insights, and deliver community features.
- To keep the community safe: enforce our rules, act on reports and blocks, and prevent abuse and fraud.
- To send notifications you have turned on, and to reply to you when you contact us.
- To fix bugs, understand which features are used and improve the Service.
- To manage subscriptions and meet our legal obligations.
We do not sell your personal information, and we do not use your baby's information for advertising.
What other people can see
Baby profiles and logs are private to your account and to anyone you choose to share them with. In the community, other members see your @username and the content you post. The community is text-only by design: no photos, avatars or display names are shown there. Direct messages are visible only to the people in the conversation, and to us when needed to investigate a report or enforce our rules.
How we share information
- Service providers that host our data, send notifications, process analytics and crash reports, and manage subscriptions for us. They may use the information only to provide those services to us.
- App stores (Apple and Google) to process purchases.
- Legal reasons, when required by law or to protect the safety, rights or property of our users, the public or nstinx.
- Business transfers, if nstinx is involved in a merger, acquisition or sale of assets. We will notify you before your information becomes subject to a different policy.
Retention and deletion
We keep your information for as long as your account is active. You can delete your account at any time in the app under Settings. When you do, we delete your account, baby profiles, logs and community content, except where we must keep limited records to meet legal obligations, resolve disputes or prevent abuse. Backups are cleared on a rolling schedule. You can also request deletion by emailing support@nstinx.com.
Your choices and rights
- View and edit most of your information directly in the app.
- Turn notifications on or off in the app or in your device settings.
- Ask us for a copy of your information, or to correct or delete it.
Depending on where you live (including California, other U.S. states and Canada), you may have additional rights to access, correct, delete or port your information and to appeal a decision we make about your request. To use any of these rights, email support@nstinx.com. We will not treat you differently for exercising them.
Children
nstinx is built for parents and caregivers. You must be at least 18 to create an account. The Service is not directed to children, and we do not knowingly collect personal information from children. Information about a baby is entered by the parent or caregiver who controls the account. If you believe a child has created an account, contact us and we will delete it.
Security
We protect information with encryption in transit, access controls and security rules that limit who can read each record. No system is perfectly secure, so we cannot guarantee absolute security.
International users
We are based in the United States, and your information is processed and stored there. By using the Service, you understand that your information will be handled under U.S. law.
Changes to this policy
If we make material changes, we will update the effective date above and let you know in the app or by email before the changes take effect.
Contact
nstinx LLC
support@nstinx.com